Terms of Service

Hiera ("Hiera", "we", "us", "our") is an AI-assisted interior design workspace available at hiera.design. The service is operated by Hiera, Inc., a Delaware corporation with its registered address at 1111B S Governors Ave, STE 48131, Dover, DE 19904, United States ("the Company"). Hiera, Inc. is the party you contract with and the seller of credits and of the Hiera Pro subscription, wherever you live. These Terms of Service ("Terms") govern your access to and use of Hiera, including our website, applications, collaboration features and AI-powered tools (together, the "Service").

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old to use Hiera. To buy credits, subscribe to Hiera Pro, save a payment method or turn on automatic top-up, you must be at least 18 (or the age of majority where you live), or have a parent's or guardian's permission, and you may only use a card you are authorized to use. If you use Hiera on behalf of a company or client, you confirm that you are authorized to bind that organization to these Terms.

You can sign in with your email address or a Google account. You are responsible for keeping access to your email account secure, since sign-in codes sent to your email grant access to your Hiera account. Tell us promptly at [email protected] if you suspect unauthorized use of your account.

Hiera's core workspace is free to use. Certain AI features (such as image generation and AI-assisted editing) consume prepaid AI credits, which you can purchase inside the app. Payments are processed by Stripe. We never receive or store your full card number.

When you buy credits, Stripe keeps the payment method you used on file for your workspace for future purchases. Stripe asks at checkout whether it may also prefill that method next time. You can view, change or remove the saved payment method at any time from Billing in the app.

After each purchase, including each automatic top-up, we email you a confirmation. It shows the amount paid and any tax, the credits added, how to withdraw or ask for a refund, and a copy of the Terms that applied. If you asked for immediate delivery and acknowledged losing your right of withdrawal, the confirmation records that too.

We charge a saved payment method only for purchases you initiate, for Hiera Pro renewals you agreed to (Section 3A), or for automatic top-ups you have turned on. Automatic top-up is optional, available where Billing offers it for your workspace, and off by default. In Billing you choose the amount to add, the balance below which a top-up happens and how many automatic top-ups may happen in a calendar month (or no limit), and you can change it or turn it off at any time. Automatic top-up charges only the card you agreed to when you turned it on or last changed it, and Billing shows that card. A card you save later is not used unless you change the setting. If the agreed card is removed, automatic top-up switches itself off the next time a top-up is due, and we let you know. The next paragraph is about automatic top-up only; Hiera Pro renewals follow Section 3A.

We never charge your card while your free credits can still pay for what you are doing. A top-up happens only when the workspace's credits other than free credits (purchased, gifted and referral credits) are below the level you chose, and either its free credits are used up, or someone in the workspace starts an action that the free credits alone can't cover. This applies whoever in the workspace used the credits. It never charges while the balance is negative. If these conditions are already met when you turn it on, the first top-up happens right away. Each automatic top-up charges exactly the amount you chose. It happens at most 3 times a day, at least 10 minutes apart. If you set a monthly number of top-ups, it never runs more often than that; if you choose "No limit", only the spending limits below apply. In each workspace, automatic top-ups never add up to more than $200 in a day or $600 in a calendar month (UTC), whatever your settings; each workspace has its own settings and limits. When a limit is reached, automatic top-up pauses until the limit resets, and we let you know. Automatic top-up switches itself off if a charge fails, and we let you know. It also switches off if a payment in the workspace is refunded, or if a bank inquiry, payment dispute or chargeback is opened on it. You can turn it on again in Billing. Stripe emails you a receipt for each charge.

When you turn automatic top-up on or change it, we email you a summary of the settings and how to turn it off. We also email you when you turn it off, and when it switches itself off because a charge fails or because you need to agree to it again.

• $1 of credits always buys 1,000 credits, and the credits you buy do not expire. Credits are a prepaid usage allowance: they have no cash value, are not transferable outside your workspace, and cannot be exchanged for money except as described in Sections 4 and 11.
• Prices are set in US dollars and currently include no VAT or sales tax. At checkout, Stripe may show and charge the equivalent amount in your local currency, at an exchange rate shown before you pay that includes Stripe's currency conversion fee; you can choose to pay in US dollars instead. Automatic top-ups are charged in US dollars. Hiera Pro is always charged in US dollars. Your bank may add its own fees.
• Each AI action (for example a render, a moodboard or a product search) has a price in credits, and the app shows it before you start the action. When you let Hiera choose the kind of action for you (Auto), the button shows the range of prices the action can cost, from the cheapest to the most expensive action Hiera may pick. You are charged the price of the action Hiera picks, never more than the top of the range shown. Some actions show the most they can cost ("up to"), for example a note that may search the web; you are charged only for what runs, never more than shown.
• You are charged only when an action completes and delivers a result. If an action fails or does not finish, you are not charged for it. A product search is complete when it has run, even if it finds no matches. We may queue AI actions, limit how many run at once, ask you to try again later, and scale down large images before processing them; an action we refuse, or one that does not start, is not charged.
• If a paid result is technically faulty (for example blank, corrupted or cut off), tell us at [email protected] and we will redo it or return the credits you spent on it.
• The number of credits an action costs may change only for one of these reasons: our AI or search providers change what they charge us, we move an action to a different model, or tax or legal requirements change. We email you about an increase at least 7 days before it takes effect, showing the old and new prices. From that day, the new price applies to every action you start, including actions paid with credits you already hold. If you do not want to continue at the new price, you can ask for a refund of the credits you bought and have not used, at the price you paid, at any time (Section 4). A change never affects an action you have already started, and the current price is always shown before you start an action. A decrease may take effect right away.
• Free credits. When you sign up and verify your email address, the workspace you create gets a one-time welcome grant of free credits, limited to one per person and one per email address. If you already owned a workspace before these Terms took effect, you get the same one-time grant in that workspace on the day they took effect, instead of a welcome grant. At the start of each month (UTC), we top that workspace's free credits back up to the monthly amount, except while the workspace has Hiera Pro; unused free credits don't add up from month to month. The current amounts are on our pricing page. Pro credits share the free-credit balance; see Section 3A for how they affect the monthly free credits. Free credits belong to the workspace, so everyone who can spend credits there can use them. They are used before credits you bought, can pay for any AI action, have no cash value, are never refunded and never pay an amount you owe. A grant usually arrives right away; if many people sign up at once, it may arrive the next day, and in rare cases not until the start of the next month (UTC). We hold grants while the workspace's balance is negative or its AI features are paused, and we may refuse a grant where we detect duplicate or automated sign-ups. We may change or end the monthly allowance for the future by telling you in advance; free credits already in your workspace stay usable. If a payment dispute or chargeback is opened on a payment in the workspace, we cancel the free and Pro credits in that workspace, and they are not given back if it is later decided in our favour; a bank inquiry alone does not cancel them (see Section 4).
• We may also give promotional or gifted credits. They count as credits you bought, except that they are never refunded and are counted as used first when we work out a refund, unless we tell you otherwise when we give them.
• Credits we add at a price change so that credits you bought before it keep their buying power are tied to those purchases. Like gifted credits, they are never refunded and are counted as used first when we work out a refund. If such a purchase is refunded or charged back, we also remove the credits added for it in the same proportion, but never more than your balance holds.

What it is. Hiera Pro is an optional monthly subscription for one workspace. Only the workspace's owner can subscribe to it or cancel it. It costs USD 15 a month and is always charged in US dollars. Our prices currently include no VAT or sales tax; if tax becomes due, we tell you at least 30 days before we start charging it, and you can cancel before then. Pro currently adds credits only; everything else in Hiera works the same without it. You can't subscribe while the workspace owes credits, or while a payment dispute or bank inquiry on a payment in it is open.

Pro credits. Each time a Pro payment succeeds, we top the workspace's free and Pro credits up to 18,000 right away: we add the AI credits ("Pro credits") it takes to bring them to 18,000, which is nothing if they already hold 18,000 or more, and you still pay the full $15. Credits you bought don't count towards the 18,000, and a Pro payment never changes them. Unused credits don't roll over: they stay in the workspace, but the next payment only tops them back up to 18,000, so they never add up beyond it. While the workspace owes credits (a negative balance) or its AI features are paused, or, rarely, while we fix a technical problem on our side, we hold a payment's Pro credits and add them once that is resolved. Like free credits, they belong to the workspace, so everyone who can spend credits there can use them. They are spent together with free credits, before credits you bought, and for automatic top-up they count as free credits (Section 3). They are not purchased credits: they have no cash value and can't be refunded or exchanged for money except as this section says. Pro credits left when Pro ends stay usable; they end with the workspace.

Pro credits and the monthly free credits. While Hiera Pro is on in a workspace, including after you cancel until Pro ends and while a renewal payment is being retried, the workspace doesn't get the monthly top-up of free credits (Section 3), whatever its balance. Once Pro has ended, the monthly top-up applies again, starting with the month in which Pro ends. Free and Pro credits share one balance, so the monthly top-up, and a welcome grant still waiting when Pro credits are in the balance, only top that whole balance up to their amount: they may add less or nothing, and the welcome grant still counts as the workspace's one welcome grant.

Renewal and cancellation. Pro renews automatically every month on the day you subscribed, and we charge the card saved for it for each renewal that falls due before you cancel. When you subscribe, the card you pay with is saved to the workspace for the renewals; you can change it in Billing. You agree to this when you press "Subscribe" on Stripe's checkout page, where these terms are set out under the button. You can cancel at any time with "Cancel Pro" in Billing, or by emailing [email protected] from your account's email address. Cancelling stops every renewal that would fall due after it. Pro stays on until the end of the month of your subscription that is under way, and then ends; we don't refund the rest of that month. An emailed cancellation takes effect when we receive it: if a renewal that falls due after that is charged before we act on your email, we refund that renewal in full, end Pro, and remove only the Pro credits it added, never more than the free and Pro credits the workspace still holds. Each Pro payment's receipt repeats these terms and links to Billing.

Failed payments. If a renewal payment fails, Stripe retries it for up to two weeks and emails you; you can also pay it from Billing. Pro stays on meanwhile, but no credits are added until a payment succeeds. If every retry fails, Pro ends. Cancelling while a renewal payment is being retried stops the renewals after it, but not those retries, because that payment is for the month already under way: if a retry succeeds, we charge $15 and top up the credits as for any other payment.

Right of withdrawal. If you have a right of withdrawal as a consumer (Section 4), you may withdraw from Pro within 14 days of subscribing. When you subscribe, you ask us to add the first month's credits right away and confirm that you then lose this right, so it ends once they are added. If your first payment's credits are held (see above), the right lasts until they are added or the 14 days end, whichever comes first. If we did not collect and confirm your request, the right lasts the full 14 days. To withdraw, tell us as described in Section 4; you may use the model withdrawal form at the end of these Terms. We then refund that payment in full, without undue delay and no later than 14 days after we receive your notice, to the payment method you used and at no cost to you. We also end Pro and remove only the Pro credits that payment added, never your other free credits or credits you bought.

Refunds and disputes. If a Pro payment is refunded, other than for a withdrawal, Pro ends at once, and if that payment added credits we also cancel the workspace's free and Pro credits. If a chargeback is opened on any payment in the workspace, Pro ends at once and is not restored, and we cancel the workspace's free and Pro credits, even if the chargeback is later decided in our favour. A bank inquiry alone pauses AI features but does not end Pro. If we lose a chargeback on any payment in the workspace, Pro can't be started there again until you contact us at [email protected] and we clear it. Credits you bought are handled as described in Section 4. The refunds described under "Renewal and cancellation" and "If we end Pro or the Service" follow those paragraphs, not the first sentence of this one.

Price changes. We email you at least 30 days before a new Pro price applies to your next renewal, and you can cancel before it does. Action prices in credits follow Section 3.

If we end Pro or the Service. If we stop offering Pro, we email you at least 30 days before your subscription ends. It ends at the end of a month you have paid for, with no renewal after it, and the Pro credits in the workspace stay usable. If we discontinue the Service, close your workspace for a reason other than a breach of these Terms by you, or close your account at your request under Section 13 because you don't accept a change to these Terms, we refund your latest Pro payment, without you having to ask, in proportion to the credits it added that are still unused. We count as unused as many of those credits as the workspace's free and Pro credits hold at that time: for example, if that payment added 18,000 credits and the workspace holds 6,000 free and Pro credits, we refund $5.00.

Ending the workspace or account. Deleting the workspace, or deleting your account at your request, ends Pro at once, with no refund for the rest of the month, except when we close your account under Section 13, where the refund in the paragraph above applies.

You can ask for a refund of credits you bought and have not used, at any time, by writing to [email protected]. We refund the unused part of a purchase to the payment method you paid with. When we work out the unused part of a purchase, we count free, promotional and gifted credits, and credits added at a price change, as used before credits you bought, and earlier purchases before later ones. We then remove only that purchase's unused credits, and any credits added for it at a price change (Section 3), from your balance, and never more than your balance: a refund never takes credits from your other purchases or your free or Pro credits, never leaves your balance below zero and never pauses AI features. A refund turns off automatic top-up for that workspace; you can turn it on again in Billing. Credits you have already used, free credits and Pro credits are not refundable, except as described below for withdrawal, in Section 3A and in Section 12.1 for faulty results. This right continues after your account or workspace ends, as described in Section 11.

If you are a consumer in the European Economic Area (the EU, Iceland, Liechtenstein and Norway), the United Kingdom or Georgia, or in another country whose law gives you a similar right, you have a 14-day right to withdraw from a credit purchase, without giving a reason. Before you pay for credits, the Check out button asks you to confirm that you want the credits added to your balance right away and that you understand you lose your 14-day right of withdrawal for that purchase once they are added; pressing it is that confirmation. When you turn on automatic top-up, you tick a box once to give the same confirmation, and it covers each automatic top-up. The confirmation email we send for each purchase and each automatic top-up records this. Once the credits are added, your right of withdrawal for that purchase ends. You can still ask for a refund of credits you bought and have not used, as described above. For Hiera Pro, see Section 3A.

If we did not collect and confirm this for a purchase, you may withdraw from it within 14 days of the day you made it. To withdraw, tell us before the 14 days end with a clear statement, for example an email to [email protected]. You may use the model withdrawal form at the end of these Terms, but you do not have to. Including your workspace name and the purchase date helps us find the payment, but is not required. We refund the full amount you paid for that purchase, including for credits you have already used, without undue delay and no later than 14 days after we receive your notice. We refund to the payment method you used, at no cost to you, and remove only that purchase's unused credits from your balance, worked out as in the first paragraph of this section. A withdrawal never takes credits from your other purchases or your free or Pro credits, never leaves your balance negative and never pauses AI features. Nothing in these Terms limits a right that applicable consumer law gives you.

If something looks wrong with a charge, please contact us first at [email protected]: we can usually fix billing problems faster than a bank dispute.

If you dispute a payment with your bank or card issuer (a payment dispute or chargeback), or your bank opens an inquiry about it, then while it is open we pause AI features in the workspace, turn off automatic top-up and don't accept new credit purchases; your canvas, files and collaboration keep working. If an inquiry closes without a chargeback, AI features resume. Once a chargeback is opened, we remove from your balance the credits that payment bought (or the matching share, for a partial chargeback), and we cancel any free and Pro credits in the workspace and end Hiera Pro (Section 3A). We take these credits from any credits in your balance, not only those from the disputed payment. If your balance is too small, the rest shows as credits owed (a negative balance).

• If the chargeback is decided in our favour or withdrawn, we give back the purchased credits we removed, and AI features resume once no dispute on the workspace is open and nothing is owed. Cancelled free and Pro credits are not given back, and Hiera Pro is not restored. Automatic top-up stays off until you turn it on again.
• If it is decided in yours, you still owe us for the credits from that payment you had already used, because you received the AI results they paid for. We will email you the amount and how we worked it out; if you think it is wrong, reply to [email protected] and we will review it. We cancel the amount owed if your account was used without your permission and you neither made the payment nor used the credits, if you validly withdrew from the purchase under the consumer law that applies to you, or if what we supplied was faulty. Otherwise your next purchase covers what is owed first: before you buy, the top-up screen shows how many of the new credits cover it and how many you will have left, and AI features resume once your balance is above zero. We never charge a saved card automatically to cover credits owed.
• We may refuse further payments from a card or account involved in repeated disputes.

"Content" means anything you upload or create in Hiera, including images, drawings, PDFs, notes, comments, prompts and project data. You retain all rights you hold in your Content. You grant us a worldwide, non-exclusive license to host, store, reproduce, display and process your Content solely to operate, provide and improve the Service (for example, storing files, rendering canvases, syncing changes to collaborators and generating previews). This license ends when your Content is permanently deleted, as described in our Privacy Policy, except for copies in routine backups, which are deleted on their normal schedule.

You are responsible for your Content. You confirm you have the necessary rights to upload it and that it does not infringe anyone's intellectual property, privacy or other rights.

We do not use your Content to train our own machine-learning models.

Hiera's AI features send your prompts and selected images to third-party AI model providers (currently Google's Gemini models, accessed through Vercel's AI Gateway) to generate results ("Outputs"). These providers process your inputs to deliver the feature and, under their terms, may not use them to train their models. Features that search the web or look for products send search text to our search provider, never your images or files. The search text is written by our AI from your request (it can describe an image you pointed the search at), or is the search words you type yourself. Under its terms, our search provider may use search queries to improve its own service. See our Privacy Policy for details.

• To the extent we hold any rights in Outputs, we assign them to you. Until any assignment takes effect, or where the law does not allow it, we grant you an exclusive, perpetual, irrevocable, worldwide, royalty-free license to use them. You may use Outputs for any lawful purpose, including commercial work.
• AI can make mistakes. Outputs are not verified by us, do not represent our views, may be inaccurate, may not reflect real-world materials, measurements or building constraints, and are not professional architectural or engineering advice.
• You are responsible for evaluating Outputs before relying on them, including human review and obtaining any clearances needed for your intended use (for example, before presenting them to a client or using them in construction decisions).
• Similar prompts can produce similar Outputs for other users; we cannot guarantee uniqueness.
• You may not use AI features to create unlawful, infringing or deceptive content, or content that violates the rights of others.

Hiera lets you invite collaborators to workspaces and projects and create public links to files. Anyone with a public link can view the shared file without an account, so share links carefully. Collaborators you invite can see and, depending on their role, edit the Content in the shared project. You are responsible for who you grant access to.

You agree not to:

• use the Service for anything unlawful, or upload content that is illegal, infringing, hateful or sexually exploitative;
• probe, disable, overload or interfere with the Service or its security;
• access the Service by automated means (scraping, bots) except through interfaces we provide;
• resell or provide the Service to third parties as your own offering without our written consent;
• misrepresent AI Outputs as photographs of real, existing spaces where that would mislead or harm others.

If you believe content on Hiera infringes your copyright, send a notice to [email protected]. Under the US Digital Millennium Copyright Act (17 U.S.C. §512), a notice must include:

• your physical or electronic signature;
• identification of the copyrighted work;
• identification of the material you claim is infringing and its location (URL);
• your address, telephone number and email;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law; and
• a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorized to act on the owner's behalf.

If we remove your material and you believe that was a mistake or misidentification, you may send us a counter-notice with the information required by 17 U.S.C. §512(g)(3). We will forward it to the complainant and restore the material no sooner than 10 and no later than 14 business days after we receive it, unless the complainant tells us they have filed a court action. We will, in appropriate circumstances, terminate the accounts of users who repeatedly infringe.

The Service itself (including software, design, logos and the Hiera name) is owned by the Company or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights in the Service other than the right to use it as described here. If you send us feedback or suggestions, we may use them without obligation to you.

You may stop using Hiera at any time, and ask us to delete your account by writing to [email protected] (see our Privacy Policy). We may suspend or terminate your access if you materially breach these Terms or if required by law. Deleting a workspace also removes any payment method saved for it. Deleting a workspace ends its Hiera Pro subscription at once (Section 3A).

Ending the contract does not affect your right under Section 4 to a refund of credits you bought and have not used. If we close your account or workspace because you materially breached these Terms, we refund those unused purchased credits to the payment method you paid with. We first deduct any amount you owe us, including a negative balance under Section 4, and any documented loss your breach directly caused us, and we tell you what we deducted and why. If we discontinue the Service, we give you at least 30 days' notice and a way to export your Content, and we refund all unused purchased credits, and your latest Pro payment as Section 3A describes, without you having to ask. Deleting a workspace, or having your account deleted, ends its credit balance but not your right to a refund: you can ask for a refund of the purchased credits that were unused at that time whenever you like, as long as we can identify the payment. Free and Pro credits end with the workspace they belong to and are not refunded, except as Section 3A says for your latest Pro payment.

12.1 If you are a consumer in the UK, the European Economic Area or Georgia. Section 12.2 does not apply to you. By law, paid AI results and paid features must be as described, of satisfactory quality and fit for any purpose you told us about, and we must provide them with reasonable care and skill. If a paid result falls short of this, tell us at [email protected] and we will redo it. If we cannot do that within a reasonable time and without significant inconvenience to you, you can have a price reduction, up to a full refund. We pay this without undue delay and in the way you paid (credits you spent are returned to your balance), unless you agree otherwise.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. That includes damage to your device or other digital content caused by digital content we supplied. We are not responsible for loss that was not foreseeable. If you use Hiera for business purposes, we are not liable to you for loss of profit, business or business opportunity. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or where it would otherwise be unlawful. This does not affect your other legal rights.

12.2 Everyone else. The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill. Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim and (b) USD 50. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or any other liability that cannot be excluded or limited by law. This cap does not limit refunds of unused purchased credits owed under Sections 4 and 11. If you are a New Jersey consumer, these limits apply only as permitted by New Jersey law.

We are actively developing Hiera. We may change the Service or these Terms for a valid reason, such as a change in the law or in our providers' services, security or fraud prevention, or new or improved features. Any change is free of charge for you. If a change to these Terms is material and not in your favour, or a change to the Service more than minorly harms your access to or use of it, we tell you by email at least 7 days before it takes effect and explain what is changing. If the law, a regulator or an urgent security problem requires a faster change, we tell you as early as we can.

If you do not agree, you can ask us to close your account before the change, or within 30 days of our notice or of the change, whichever is later. You pay nothing to close it, and we refund the credits you bought and have not used (Section 4). A change does not affect an action you have already started or a purchase already made. If you keep using the Service after a change takes effect and have not closed your account, the updated Terms apply to you. If your account is closed under this section while Hiera Pro is on, we also refund your latest Pro payment as Section 3A describes.

Changes to action prices follow Section 3, with the 7-day notice described there. Hiera Pro price changes follow Section 3A. For consumers, continuing to use the Service does not remove your right to a refund under Section 4.

These Terms are governed by the laws of the State of Delaware, United States. If you use the Service as a consumer, this choice of law does not take away the protection you have under the mandatory laws of the country where you habitually reside, including its consumer protection law.

As a consumer, you may bring proceedings about these Terms or the Service either in the courts of the country where you live or in the state and federal courts located in Delaware. We will bring proceedings against you as a consumer only in the courts of the country where you are domiciled. Otherwise, the state and federal courts located in Delaware have exclusive jurisdiction.

If you have a problem with the Service, we ask you to contact us first at [email protected] and give us 30 days to try to solve it informally. This does not stop you from going to a small-claims court, or limit any right consumer law gives you. Consumers in Georgia can also complain to the Georgian Competition and Consumer Agency, consumers in the EEA to their national consumer authority, and consumers in the UK to Citizens Advice or Trading Standards.

• Entire agreement: these Terms and the documents they reference are the entire agreement between you and the Company about the Service.
• Severability: if a provision of these Terms is found unenforceable, the rest remains in effect.
• No waiver: not enforcing a provision is not a waiver of our right to enforce it later.
• Assignment: you may not transfer your rights under these Terms without our consent; we may assign them as part of a merger, acquisition or sale of assets.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.

Billing, refunds, withdrawals and account help: [email protected]. Questions about these Terms, copyright notices and other legal matters: [email protected].

Complete and send this form only if you want to withdraw from a credit purchase under Section 4 or from Hiera Pro under Section 3A. You do not have to use it: any clear statement, for example an email, is enough.

To Hiera, Inc., 1111B S Governors Ave, STE 48131, Dover, DE 19904, United States, [email protected]:

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content: credits bought on (date) …… / Hiera Pro, subscribed on (date) ……

• Workspace: ……
• Name of consumer(s): ……
• Account email: ……
• Signature of consumer(s) (only if this form is sent on paper): ……
• Date: ……